2-Day Workshop · Singapore
A structured framework for leaders to build trust, navigate complexity, and inspire their teams through the evidence-based principles of Nonviolent Communication (NVC).
Fees (nett, per participant)
Invoice through Vendors@Gov or InvoiceNow
What Participants Say
"It is my pleasure to recommend Miki for her NVC coaching skills... Miki has a broad set of experiences to draw from... Highly recommended!"
"What I think makes Miki an inspiring and powerful teacher of NVC is that she walks the talk; her willingness to be vulnerable, so authentic in her care."
"Miki effortlessly introduced new concepts and really made learning fun for me. I can say with complete confidence that I am a very different person."
Why This Matters
Most leaders hold strong values — about respect, fairness, and doing right by their people. Yet in the pace and pressure of daily work, even the most well-intentioned among them can struggle to translate those values into how they really communicate.
Hierarchical dynamics can suppress honest dialogue. Team members may hesitate to flag concerns, disagree, or share ideas — not because they lack them, but because they fear judgment or misinterpretation.
Reporting upward often defaults to information delivery rather than authentic exchange. Leaders struggle to surface real challenges or advocate for their teams without appearing to complain or lose credibility.
Cross-agency collaboration demands mutual trust and shared purpose. Without structured communication tools, inter-departmental friction, misaligned priorities, and territorial dynamics go unresolved.
The Foundation
Developed by Dr. Marshall B. Rosenberg, Nonviolent Communication gives leaders a practical language for turning good intentions into consistent, trust-building behaviour — applied across your team, your peers, and your supervisors.
The ability to genuinely acknowledge others' feelings and needs — not as a soft skill, but as a leadership discipline that builds psychological safety and unlocks authentic dialogue.
Moving conversations from positional arguments to universal human needs — a method that reduces conflict and aligns team, agency, and organisational goals with what people genuinely require to perform.
Separating objective observations from personal evaluations — creating an environment where honest feedback, innovation, and constructive challenge become the norm, not the exception.
Being fully present in conversation — absorbing not just what is said but what is meant. This transforms routine check-ins and briefings into moments of genuine connection and trust.
About This Programme
Most leadership programmes describe ideal leader behaviours. This one gives you a structured language and a repeatable process for having the right conversations — even under pressure, even with difficult people, even across hierarchy.
Who Should Attend
This programme is designed for leaders who manage teams, report to superiors, and collaborate with peers — the everyday three-directional reality of organizational leadership.
No prior knowledge of NVC or communication frameworks is required. Participants bring their real workplace challenges as the material.
The EMPATH Framework
The EMPATH Framework translates NVC principles into an actionable roadmap that leaders can implement immediately — across all three relational directions.
Leaders examine their own emotional triggers, assumptions, and communication patterns. Through mindfulness, journaling, and EQ coaching, they build the self-awareness needed to respond rather than react — especially under the pressure of work demands.
For You as a LeaderRestructuring how meetings, briefings, and decisions are made to give every team member a genuine voice. Leaders move from top-down directives to participatory forums where diverse perspectives shape better policy and operational outcomes.
For Your TeamIn Singapore's multi-cultural, multi-generational workplace, effective communication is never one-size-fits-all. Leaders learn to adapt NVC principles to diverse communication styles — ensuring empathy and respect translate across cultural contexts and seniority levels.
For Your Team & PeersLeaders become capable of cascading NVC principles to their immediate teams. Rather than a one-time workshop, leaders develop the language and tools to embed needs-based, non-judgmental communication into how their unit operates daily.
For Your TeamNVC does not stop at conversation — it shapes how conflicts are resolved, how performance is reviewed, and how psychological safety is protected. Leaders learn to advocate for and model the structural practices that make empathetic communication sustainable.
For Your Bosses & Organisation360-degree feedback mechanisms and reflective debriefs after challenging conversations keep leaders accountable and growing. This pillar ensures EMPATH is not a one-off learning event but a living discipline that matures with each interaction.
For All DirectionsWhat You Will Take Away
Every module is grounded in scenarios drawn from real corporate context. Participants leave with skills they can apply the next working day.
Identify your existing communication patterns — what serves you, what limits you, and where NVC principles can make the fastest difference in your daily interactions.
Address inter-departmental conflicts with structured, blame-free dialogue — aligning on shared goals when priorities and resources differ across agencies.
A structured tool to identify the underlying needs driving your team's behaviours — so you can lead with motivation, not mandates.
Practical frameworks for advocating to your supervisors, managing expectations across reporting lines, and building trust with peer leaders across divisions or agencies.
Master the critical skill of describing situations factually before evaluating them — immediately reducing misunderstanding and defensiveness in any conversation.
A personalised implementation roadmap covering the key pillars, with milestones tailored to your specific role, team size, and organisational context.
Programme Outline
Role-play scenarios, peer feedback exercises, and real workplace challenges are woven throughout. Participants don't just learn about empathetic leadership — they practise it, with each other, in a safe cohort environment.
Frequently Asked
Our programme is not SkillsFuture funded. Here is why that works in your favour.
Common Questions
You are welcome to use or adapt the following for an internal training request:
For in-house runs for your entire division or agency, please contact us directly at info@maitreallianz.com.
Secure Your Place
Leadership Communication & Conflict Resolution